© 2018 SOTE Pty Ltd (ACN 163 185 064). All rights reserved.
The privacy of your information is important to us. We have developed several protections in relation to your personal information. Your w and membership forms will be scanned and uploaded to our software, where only you and our managers will have access.
Details such as bank accounts and Credit Card numbers will be detached from the document and handed back to you, or shredded before scanning and uploading to make sure your payment details cannot be viewed. Once a member of our staff has entered your payment details into our Direct Debit system, the only numbers stored are the last four digits. We partner with EziDebit for our Direct Debit system and customer’s funds are secured in the instance of unlawful entry.
We respect your privacy
We respect your right to privacy and this policy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about you.
What personal information we collect
We may collect the following types of personal information from you:
Name, address, phone number, email address, IP address, fax number, information about the goods or services you have ordered, information from enquiries you have made, communications between us, credit card information, relevant medical, information, next of kin.
How we collect your personal information
We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.
Use of your personal information
We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in. We may provide your personal information to medical practitioners and for the purposes of administering medical assistance. We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.
Disclosure of your personal information overseas
We are likely to disclose your personal information to recipients in the following countries: Australia.
Security of your personal information
We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.
Access to your personal information
You can access and update your personal information by logging into your online profile. If you do not have access or are unable to log in, please contact use by emailing email@example.com.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaint to firstname.lastname@example.org. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
When you visit our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Third party sites
Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.